Privacy

 
 

we respect your privacy

SORE KITES PRIVACY POLICY

At Sore Kites, we are as committed to protecting your privacy as we are to repairing your kite. Our mission is to keep your kite flying with the highest quality repair with the highest quality of customer service. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or use the Contact Form on www.sorekites.co.uk (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you use the Contact form through the Site, we collect certain information from you, including your name and email address. We refer to this information as “Contact Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Contact Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Contact Information that we collect generally to reply to any messages placed through the Site.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We do not tolerate spam and will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party. Nor will we send you unsolicited email. We use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

DO NOT TRACK

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online Services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser.

To find out more about “Do Not Track,” you may wish to visit https://allaboutdnt.com.

YOUR RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATIONS (“GDPR”) 

As per the GDPR, it is your right to request a copy of your information (in CSV file format). This can be requested using the details below.

You also have the right for your information to be updated or deleted. Again, please use the details provided below.

All requests will be completed within 28 calendar days.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@sorekites.co.uk or by mail using the details provided below:

Unit E8, Rudford Industrial Estate, Ford, Littlehampton, BN18 0DB, United Kingdom.